The Happy Index invites readers into a world where employee happiness isnt just a buzzword - its a powerful catalyst for success that should be at the core of any successful organisation. Drawing on his decades of experience leading one of Britains best-loved high-street brands, Timpson shares the secrets behind his unique approach to upside-down management. His infectious passion for people shines through every page and in the very real measures he has introduced - from days off for birthdays to free-to-use luxury holiday homes. And with a workforce comprised of at least 10 per cent ex-offenders at any one time, Timpson shows the value of an imaginative approach to hiring, with a staff retention rate to be proud of.